Refund policy
Return & Refund Policy – REDSKY
1. Eligibility for Returns
We want you to love your purchase! If for any reason you are not satisfied, you may request a return under the following conditions:
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Items must be returned within 7 days of delivery.
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Products must be unused, undamaged, and in their original packaging.
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A valid order ID and proof of purchase are required.
Certain items like perishable goods, personalized products, and clearance items are non-returnable unless damaged or defective.
2. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery at redskyrajkot@gmail.com with:
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Order ID
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Clear photos of the product and packaging
We will arrange for a replacement or full refund after verification.
3. Return Process
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To initiate a return, email us at redskyrajkot@gmail.com.
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We will provide you with a return shipping label or pickup instructions (if applicable).
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Products must be securely packed to prevent damage in transit.
4. Refunds
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Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 7–10 business days via the original payment method.
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Shipping charges are non-refundable unless the return is due to our error.
5. Cancellations
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Orders can be canceled within 12 hours of placement if they haven’t been shipped yet.
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Once shipped, the order cannot be canceled but may be eligible for a return after delivery.
6. Exchange Policy
Exchanges are only offered for defective or damaged items. If you need to exchange a product for the same item, email us at redskyrajkot@gmail.com.
7. Contact Us
For return or refund assistance:
📧 redskyrajkot@gmail.com
📞 +91 78789 39303